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Shivaji FAQ — Learn It, Understand It, Get Started

Payments, account issues, betting, support — every question you might have about Shivaji is answered here in plain English. If you still can't find what you need, reach out to our support team directly.

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Shivaji FAQ
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The Six Most Frequently Asked Questions on Shivaji
Payments & Transactions

Full details on all local payment methods — including bKash, Nagad, and Rocket — covering deposit and withdrawal rules, processing times, and limits, are available in the FAQ.

Account Management

Step-by-step guides covering account locks, password resets, profile updates, and mobile number changes.

Support & Contact

Find out everything about Shivaji's support channels, service hours, and average response times. Live chat, email, or Telegram — which works best for you?

Mobile App & Usage

Learn how to use Shivaji's mobile platform, how to add the web app to your home screen, and get tips for the best mobile experience.

Responsible Gaming Tools

Deposit limits, cooling-off periods, self-exclusion — Shivaji's FAQ walks you through every responsible gaming tool step by step, so you know exactly how to set them up and use them.

Bonuses & Referrals

Learn how to earn a bonus by referring friends, where to find your referral code, and how quickly the bonus is credited to your account.

All Questions & Answers

The questions below are the ones Shivaji users ask most. Every answer is written with real information and clear steps.

Payment Support Account App Responsible Gaming Profile Referral
Payments & Transactions

Shivaji supports the most popular local payment methods in Bangladesh. All of the following can be used for both deposits and withdrawals:
  • bKash — Minimum ৳100 deposit · withdrawals processed in 5–8 minutes
  • Nagad — Minimum ৳100 deposit, withdrawals processed in 5–10 minutes
  • Rocket — Minimum ৳200 deposit, withdrawals processed in 10–15 minutes
  • Bank Transfer — Minimum ৳1,000 · withdrawals processed within 1–2 business days
  • Cryptocurrency (USDT, BTC) — Minimum equivalent of $5
To make a deposit, log in, go to the payment page, choose your method, and enter the amount — the whole process takes under 2 minutes. Having your KYC verification completed before withdrawing will make the process even faster.
Support & Contact

Shivaji's support team is available 24/7, seven days a week, with assistance in Bengali. Here's how to reach us:
  • Live Chat — Log in to the site and click the chat button in the bottom-right corner. Responses in Bangla typically arrive within 1–3 minutes. This is the fastest option.
  • Email — support@shivaji.best — standard requests are answered within 2–4 hours. Urgent and responsible gaming requests are given priority.
  • Telegram — The official Shivaji Telegram channel carries the latest offers, maintenance notices, and support.
If you are logged in when you contact support, the agent can already see your account details — which speeds up the resolution. Live chat stays active past midnight.
Account Management

On Shivaji, five consecutive incorrect password attempts will temporarily lock your account — this is a security measure to prevent unauthorized access. There are two ways to unlock it:
  • Automatically: Your account unlocks automatically after 30 minutes. You can then log back in with the correct password.
  • Password Reset: On the login page, click the "Forgot Password?" link. A reset link will be sent to your registered mobile number or email — click the link and set a new password. The whole process takes 2–3 minutes.
  • Support assistance: If neither of the above works, email support@shivaji.best with your account's mobile number. Most cases are resolved within 15–30 minutes.
To stay protected going forward, enable 2FA from Account Settings — it requires an OTP in addition to your password, adding an extra layer of security.
Mobile App

Shivaji doesn't have a dedicated Play Store or App Store listing — but that's not a problem. Shivaji's website is a fully mobile-optimized Progressive Web App (PWA), and in many ways it outperforms a native app:
  • On Android: Open shivaji.best in Chrome → tap the menu (three dots) → "Add to Home Screen" → enter a name and tap "Add". The Shivaji icon will then appear on your home screen.
  • On iPhone / iPad: Open shivaji.best in Safari → tap the Share icon → select "Add to Home Screen".
Once added this way, the site opens in full screen, keeps you logged in, and delivers push notifications. No downloads or updates needed — whenever the site is updated, you get the latest version automatically.
Responsible Gaming

Shivaji's responsible gaming tools can be activated anytime from Account Settings. Here's how:
  • Log In → Click the profile icon in the top right → go to "Account Settings" → then "Responsible Gaming".
  • Deposit Limit: Set your own daily / weekly / monthly deposit limits. Lowering a limit takes effect immediately. Increasing one requires a 24-hour waiting period.
  • Cooling-Off: Take a break for 24 hours, 7 days, 14 days, or 30 days — no betting allowed during this period.
  • Self-Exclusion: You can deactivate your account for anywhere from 3 months to permanently. For permanent self-exclusion, email support@shivaji.best.
  • Session Limit: Set a daily limit on your playing time — Shivaji will notify you when you've reached it.
No support approval is needed to activate any limit — do it yourself, instantly, no questions asked.
Update Profile

You can update your personal information on Shivaji, though certain details — such as your full name and date of birth — require support assistance to change once they have been verified. Steps for general updates:
  • Email Change: Log In → Profile Settings → "Change Email" → enter your new email → click the verification link.
  • Change Mobile Number: Profile Settings → "Change Mobile Number" → an OTP is sent to your current number → verify, then enter your new number → confirm with the OTP sent to your new number.
  • Change Password: Profile Settings → "Change Password" → enter your current password and your new password.
  • Name or date of birth: To change any of these after KYC verification, send a request to support@shivaji.best along with a copy of your national ID. Updates are typically processed within 24 hours.
Referral Bonus

With Shivaji's referral program, both you and the friend you refer receive a bonus. Here are the details:
  • Where to Find Your Referral Code: Log in and go to Profile → the "Referral Program" section to find your personal referral code and link.
  • How It Works: Your friend registers on Shivaji using your code or link and completes their first deposit.
  • You'll Receive: A portion of your friend's first deposit — typically up to ৳500 — will be credited to your account as a bonus.
  • Your friend receives: After registering, you'll receive an additional welcome bonus thanks to your referral code.
  • When Your Bonus Arrives: Your bonus will be credited to your account within 24 hours of your friend completing their first deposit.
Visit the Promotions page for the latest referral bonus terms and amounts — the bonus may be even higher during special events.
Table of Contents
Quick Contact
Live ChatAverage response time 2 min · 24/7
Email Supportsupport@shivaji.best
TelegramOfficial Shivaji Channel
Support Statistics
First Response Time< 2 minutes
Resolution Satisfaction97%
Support in Bengali100%
Service Uptime99.9%
Didn't Find Your Answer?

If you can't find the answer here, reach out directly via Live Chat or email us at support@shivaji.best.

Shivaji FAQ — Why does this page exist?

Thousands of new users join Shivaji every day, and many of them come in with the same first-time questions — how to make a payment, what to do if there's an account issue, how to play on mobile. Shivaji's FAQ page was built to answer all of these in one place, so you can find solutions on your own without having to contact support.

Every answer in Shivaji's FAQ is written from real experience. There's no vague or roundabout language here — just straight-to-the-point information, with specific timeframes, specific amounts, and clear step-by-step instructions. Useful for first-time users and long-time members alike.

What to Do If the FAQ Doesn't Have Your Answer?

Shivaji's FAQ covers the most common questions, but every situation is different. For issues related to a specific transaction, account, or bonus, it's best to contact support directly. Shivaji's live chat responds in Bangla in an average of 2 minutes — available 24/7, every day of the week.

To reach us by email, write to support@shivaji.best. General enquiries are typically answered within 2–4 hours. For urgent matters — such as a locked account or a stuck payment — live chat is the fastest way to get help.

Shivaji wants every user to feel supported whenever they run into an issue. That's exactly what this FAQ page is for — learn, understand, and get more out of your Shivaji experience.

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